Congratulations Moana Williams!
Moana Williams is the July winner of a Master Builders Business Hero Award:
She was was nominated by Lois Fong:
"I am a member of the Bodyfix Gym and have observed first hand the exceptional caring service that Moana provides.
She (and business partner Kirsten Gullery) set up the gym three years ago after her previous job was "restructured".
Since then Moana has worked tirelessly to continuously improve services and facilities. She knows every gym member by name and is interested in many aspects of their lives.
She is always cheerful and encouraging, particularly to those who are struggling with their health and fitness and those who are new to exercise.
As the gym clientele consists of older members generally, there have been two recent deaths of gym members. Moana dealt with these in a very sensitive and empathetic way, including organising other gym members to provide support for the bereaved families.
In addition to her management duties Moana instructs at least seven group exercise classes a week, providing great advice about technique no matter what the exercise.
She is a great communicator and her entertaining stories about her extended family are legendary. As a gym member Moana makes me and other members feel like we are part of a family rather than individual customers.
She achieves this while caring for her two year old, leaving us to wonder where she gets her energy from.
Moana is a small business owner with a great heart who delivers exceptional customer service and deserves to win a Master Builders Business Hero Award".
Congratulations Moana Williams, Bodyfix Gym!